During The Rental Period

How do I submit a formal complaint?

Send a clear timeline, the relevant records, and the specific resolution you are requesting.

I left an item in the rental vehicle

Contact the rental company or return location as soon as you notice the item is missing.

How do I return a vehicle after hours?

Use an after-hours return only when the rental company has provided and approved exact instructions.

What should I know when renting an electric vehicle?

Confirm charging, range, return level, equipment, and roadside rules before driving away.

How does the fuel or battery-charge policy work?

Return the vehicle with the fuel or battery level required by the signed rental agreement.

Pickup, during your rental, and return

Find the right guide for pickup, the rental period, return, and questions after the rental.

How should I inspect the vehicle at pickup and return?

Use a safe checklist to document vehicle condition, fuel or charge level, mileage, and equipment.

What should I do after an accident, breakdown, theft, damage, or warning light?

Protect people first, contact emergency services when needed, and notify the rental company immediately.

What happens if I return the vehicle early?

Learn what to check before returning early and why a refund or lower total is not automatic.

What should I do if I will return the vehicle late?

What to do before a late return, how to request an extension, and which company can approve it.

Who is allowed to drive the rental vehicle?

Learn who may drive, how to add a driver, and why the signed agreement and policy wording matter.

Where may I drive, and can I return the vehicle somewhere else?

Check where you may drive, whether another return location is allowed, and which approval you need.

Can I cross a border, take a ferry, or drive on restricted roads?

Travel only where the rental company has expressly permitted the vehicle to go.

Can I bring a pet or service animal in the rental vehicle?

Learn what to confirm before traveling with a pet or requesting a service-animal accommodation.

What is the rental agreement, and what should I check before signing?

Know what to review before signing the rental company’s agreement and what to do if it differs from your booking.

Can I return the vehicle to a different location?

A different return location must be confirmed in the booking or approved in writing by the rental company.