Requirements for Car Rentals

Where can I find the rental company's policies for my offer?

Find the exact rules for the rental company, location, vehicle, and offer you selected.

Is mileage unlimited?

Mileage can vary by rental company, vehicle, renter, location, region, and selected offer.

My flight is delayed or I will arrive late. What should I do?

Contact the rental company before pickup and tell Airport Van Rental if the booking needs to be changed or rebooked.

What is a no-show, and what happens if I miss pickup?

Your selected offer and voucher define when the rental company may treat a missed pickup as a no-show and what happens next.

The rental company cannot find my booking

Show the full voucher and both confirmation numbers, then contact Airport Van Rental while you are still at the desk.

The booked vehicle is unavailable or the rental company offers a different vehicle

Compare the offered vehicle with your booked category and document any material difference before accepting it or leaving.

The rental office is closed or the rental company is not responding

Check the voucher location and hours, try the listed rental-company contacts, and contact Airport Van Rental before renting elsewhere.

The rental desk rejected my card or documents

Ask for the exact refusal reason, compare it with the confirmed Rental Policies, and contact Airport Van Rental before leaving the desk.

What documents do I need to pick up the vehicle?

Bring each document and payment item in the form required by the Rental Policies and latest voucher.

What age do I need to be to rent a vehicle?

Find where age eligibility, fees, and vehicle restrictions are shown for your selected rental.

How do I find the rental desk, shuttle, or meet-and-greet pickup?

Use the location and arrival instructions on your latest voucher rather than a general map result.