Reservations FAQs

Are optional extras guaranteed, and when do I pay for them?

Learn how to check the availability, confirmation, and price of an optional extra.

Who should I contact: Airport Van Rental, the rental company, or RentalCover?

Use this guide to reach the company that can resolve your question.

How are rental days, pickup times, return times, and grace periods calculated?

Check how your exact pickup and return times can affect the rental period and price.

Where can I find my voucher, rental company details, and pickup instructions?

Open your booking to find the voucher, rental company contact details, pickup instructions, price breakdown, and rental conditions.

I did not receive my confirmation email or voucher

Check the booking status, search the correct inbox, and use Manage Booking before creating another reservation.

How do I change my booking?

Request changes before pickup through Manage Booking or Airport Van Rental, then wait for a revised confirmation.

Why did the price change when I modified my booking?

A change can trigger a new rental company quote based on current trip details, availability, and rental conditions.

Can I change the main driver or correct the driver's name?

A spelling correction may be possible, while replacing the main driver can require rental company approval, repricing, or a new booking.

How do I know whether my booking is confirmed?

Check your booking status, find your voucher, and know what to do if email and Manage Booking disagree.

How do I cancel my booking, and will I receive a refund?

Your selected offer and latest voucher state the cancellation deadline and whether any amount is refundable.

Why is additional information needed to confirm my booking?

A booking may remain pending while Airport Van Rental or the rental company verifies information needed to confirm it.

Can I choose a specific vehicle make or model?

Understand vehicle categories, “or similar,” and what to do if the vehicle offered at pickup differs.

Is Airport Van Rental the same company that previously operated rental locations?

Understand what Airport Van Rental does today and how it differs from the former physical-location operator.

How does booking a rental vehicle through Airport Van Rental work?

Follow the booking journey from search and checkout to confirmation and pickup.