Policies - Rafael Hernandez International Airport

Additional Drivers

All Drivers must possess a valid Drivers License in his or her own name from their country of residence as well as a clean driving record. They must also present a valid credit card in their own name at time of rental. If their Drivers License is not in Roman Alphabet they must have a valid International Drivers License and present their passport. The minimum age of drivers is 18 years and the maximum is 70. Renters between the ages of 18 and 20 may rent a vehicle with an underage fee of 19.95USD per day. Renters ages 21-24 may rent with an underage fee of 9.95USD per day. Additional Drivers have the same requirements as the Primary Driver and will be required to pay an additional drivers fee of 6.95USD per day except for the spouse. There are age requirements for the following vehicle classes - these classes may take up to 48 hours to confirm - Convertible - minimum age for rental is 30 years Midsize, Midsize SUV, Standard size, Standard SUV, Fullsize, Fullsize SUV, Luxury SUV, Minivan or Trucks-minimum age 25 years Premium SUV - minimum age is 24 years All drivers must have their name on the rental agreement at the time of rental. All fees are taxable.


Loss Damage Waiver-LDW is optional only when presenting a major Credit card that extends coverage to Puerto Rico or with proof of personal insurance at the counter with a letter stating it is valid in Puerto Rico and vehicle covered is less than 5 yrs old. Credit card and Insurance presented are subject to verification and acceptance at the rental counter. Otherwise LDW is required. LDW and SLI are mandatory on Luxury SUV and Premium SUV or Car. LDW is available for the following amounts and deductibles: $16.95/day with a $500.00USD deductible up to full size vehicles $21.95/day with a Zero deductible up to full-size vehicles. $29.95/day $1000 deductible Luxury/Premium vehicles and Trucks $16.95/day $1000 deductible Commercial/Cargo/Pick-up Trucks For trucks - the Cargo Compartment is not covered by LDW. The renter is responsible for the full value of the compartment in case of damages, accident or loss whether or not at fault. If repair estimate less than the deductible. difference credited Glass and Window Protection is $1.95/day. Loss of use is $2.95/day. Tire and Rim Protection is $2.45/day. PAC-Personal Accident Coverage -10USD/day-10000USD coverage. SLI Supplemental Liability is 10.95USD/day. Fees are taxable.

Driving Restrictions

Driving is restricted to the Main Island of Puerto Rico.

Financial Policy

We accept AX Carte Blanche Diners Discover Mastercard and Visa. A security deposit will be held at the start of the rental. This amount could vary depending on vehicle type and rental days.. If renter provides insurance the deposit is $1000, with our ins. Economy Compact Midsize Standard Fullsize cars CFAR is $200.00 Convertible, Minivan, Midsize SUV, Fullsize SUV and Cargo Van and Pick-up deposit is $500.00 Luxury SUV 15 PAX Box and Cargo Trucks deposit is $1000.00. Eligible Debit cards are accepted but MUST have a Mastercard or Visa Logo as well as the renters name printed in raised script These funds will no longer be available for immediate use and may take up to 30 days...depending on your bank...to become available. We will not be responsible for any returned checks or insufficient fund charges. We do not accept cash. Vouchers and prepaid cards are not accepted. If customer is providing personal insurance the deposit amount will be equal to the customers policy deductible with a minimum $200.00 deposit. If opting to use Credit card coverage the minimum deposit is $500.00. This amount could vary depending on vehicle type and rental days


Automatic Toll Prepayment Option (Unlimited Toll Road pass) is available starting from $4.95 per day for vehicles. For special vehicles/truck prices vary. Teodoro Moscoso & DTL Dynamic Toll Lane – NOT INCLUDED

Pick-up Instructions

Upon arrival please take the Shuttle Service van with the large Smiling Sun logo to our location at Marginal Los Angeles km 10.3 Isla Verde 00979. We will provide your return trip to the airport. We hold vehicles up to 2 hours after the arrival time on your reservation during business hours. The shuttle pick up is outside baggage claim Terminal 2 sidewalk and is running constantly 7 days a week during business hours. We are 2 miles from the Airport and provide shuttle service at no charge.

Renter Qualifications

A valid driver’s license in the customers own name must be presented at the time of pick up. Minimum age is 18 on most vehicles; please see special Vehicle Requirements. Renters under 25 may be subject to an additional fee. For the rental of trucks from 14 feet and up we require license category 6 and up from Puerto Rico.

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