How do I change or cancel RentalCover protection?
Use the correct process based on where you purchased RentalCover protection.
Start with where you purchased the protection. Airport Van Rental handles requests for RentalCover added through an Airport Van Rental booking. RentalCover handles protection purchased directly from RentalCover.
A change or cancellation is not complete until you receive confirmation.
If you purchased through Airport Van Rental
Contact Airport Van Rental support before pickup.
Provide:
- Your Airport Van Rental booking number
- The main driver’s name
- The pickup date and location
- Your RentalCover reference, if available
- The change you want to request
Airport Van Rental can explain the options available for the booking. It cannot promise eligibility, a refund, or a completion time before the request is reviewed.
Do not assume that cancelling the vehicle booking also cancels RentalCover protection. Look for a separate cancellation confirmation for each product.
If you purchased directly from RentalCover
Use the instructions in your RentalCover account or the RentalCover Help Center.
RentalCover’s change or cancellation guide explains the direct-purchase process. Its cancellation rules explain how eligibility can vary.
What happens to the payment?
Any refund depends on the purchase channel, policy terms, timing, payment method, and status of the protection.
Use the cancellation confirmation and provider message as the source of truth. If a refund is approved, that message should identify the destination and any available tracking information.
Your bank can explain a pending or completed transaction. It cannot decide whether a RentalCover cancellation is eligible.
Save your evidence
Keep:
- The booking and RentalCover references
- The original confirmation and policy documents
- The change or cancellation request
- The date and channel used
- The cancellation confirmation
- Any refund message or transaction reference
Do not send a full card number, security code, password, or unmasked identity document through ordinary chat or email.
Still need help?
If you purchased through Airport Van Rental, contact Airport Van Rental support. Have your booking number and RentalCover reference ready.
If you purchased directly from RentalCover, use the RentalCover Help Center. The rental company cannot change a separate RentalCover purchase.