I see an unexpected charge after my rental
Identify the merchant and transaction type, then request an itemized final invoice from the rental company.
Start by identifying the merchant, amount, currency, date, and transaction status. Then ask the rental company for an itemized final invoice and the records supporting the exact line item you dispute.
Check the rules for your rental company: Post-rental charges vary. Compare the signed rental agreement, return record, final invoice, and card statement. Some Airport Van Rental screens call the rental company the supplier.
Step 1: Check your statement
Confirm whether the transaction is pending or completed. The merchant name on the statement may differ from the rental company brand shown at pickup, so compare the amount and date with your rental documents.
Do not share a full card number, card security code, or unrelated account activity.
Step 2: Match the amount to the rental records
Post-rental items can include:
- Fuel or charging
- Late return or an additional rental day
- Mileage
- One-way or return-location changes
- Tolls, fines, or administration
- Cleaning or smoking
- Missing equipment
- Damage
- Optional products accepted at pickup
- Currency-conversion differences
- A security-deposit adjustment
This list does not confirm that an amount is valid. Use the signed rental agreement and evidence for your rental.
Step 3: Request an itemized explanation
Ask the rental company for the signed agreement, checkout and return records, final invoice, calculation, and the clause supporting the amount. For damage, request the available condition records, photos, or damage report.
Step 4: Send a focused dispute
Identify the exact line item and explain why you dispute it. Attach only relevant evidence.
Evidence checklist
- Voucher and signed rental agreement
- Final rental company invoice
- Pickup and return photos
- Fuel or charging receipt
- Return receipt
- Toll-product proof, if relevant
- Rental company correspondence
- Masked card statement
Keep the original files and send copies.
Quick links
Related articles
- Where can I find the rental company's policies for my offer?
- How do I get the final rental invoice or receipt?
- My security deposit has not been released
Still need help?
Contact the rental company first for charges created under the signed rental agreement. Contact Airport Van Rental if the amount relates to a booking payment, appears to duplicate an amount shown as paid on the voucher, or the rental company remains unresponsive. Contact RentalCover only about a RentalCover policy or claim.