Charges, Payments, & Fees

What is included in the displayed rental price?

Check the selected offer to see what is included, payable locally, or charged only if something happens.

What do “Due Today” and “Due at Pickup” mean?

See which amount is handled online and which amount the rental company expects at pickup.

I paid online. Why is the rental desk asking me to pay?

An online payment may cover only part of the booking, while the rental company collects other amounts.

Can I use a debit card, prepaid card, virtual card, mobile wallet, or someone else’s card?

Use one of these payment methods only when the exact offer expressly allows it.

Why was my online payment declined?

Check the booking status, card details, bank controls, and any temporary authorization.

What is the difference between the security deposit, excess or deductible, and protection?

These are separate parts of the rental, controlled by different documents and companies.

How do I get the final rental invoice or receipt?

The rental company issues the final invoice after it closes the signed rental agreement.

Why did I receive a toll, traffic fine, parking charge, or administration fee?

The authority creates the underlying charge; the rental company may add an amount allowed by the signed agreement.

My security deposit has not been released

First check whether the amount is a pending authorization or a completed charge.

I see an unexpected charge after my rental

Identify the merchant and transaction type, then request an itemized final invoice from the rental company.

Why was I charged a cleaning fee?

Understand a rental-company cleaning charge and what evidence to review.

Which payment cards are accepted at pickup?

Card acceptance is specific to the selected rental company, location, vehicle, renter, and offer.

What should I do if I see an extra charge after my rental?

Identify who charged you, gather evidence, and send your question to the company that owns the charge.

How much is the security deposit, and when will it be released?

The rental company sets the deposit and your bank controls when released funds become available.