COVID-19 Update - Travel Safely and Flexibly

Regarding COVID-19 (Coronavirus)

Confident in our care

Providing safe and clean vehicles for our guests and colleagues is always a top priority for AVR. We remain committed to upholding the highest standards of cleanliness, vehicle maintenance, and want you to feel at ease when you rent with AVR. Our 3 C’s: consistency, cleanliness, and care are staples that we are committed to.

Things we have done to ensure your safe travel

  • We enhanced the techniques used to clean our vehicles after each rental. With special attention to interior customer touch points such as seats, steering wheels, door handles and other hard surfaces.
  • We are also cleaning our facilities frequently with recommended sanitizing products to ensure our renters a safe environment when renting.
  • In addition, we are taking steps to ensure the welfare of our employees. This includes instructing employees who feel ill to stay home and consult their healthcare providers. We are also urging all employees to be vigilant about frequent hand washing.
  • All rental locations have been upfitted to have a plastic separator for customer interaction including signage for 6ft distancing.

We will continue monitoring the coronavirus (COVID-19) updates, and will respond based on the advice of governments, public health authorities, and medical professionals.

Book With Confidence – Changing or canceling your reservation

If you have an existing reservation, we look forward to seeing you and want to reassure you that we are doing everything we can to promote a safe and secure rental experience. If for some reason you need to cancel your reservation, know we have you covered. All we ask is to let us know that you will not be able to make it 48 hours before your scheduled arrival time. We will issue a full refund if prepaid.

Staying connected

During this challenging time, many people are choosing alternative transportation solutions. If you need a van rental, we are here for you and open to serve your needs. For any inquiries, please call us at 916-992-2801 or email us at customer.service@airportvanrental.com. Your safety is our highest priority and we truly appreciate the trust that you place in our team and our company.