Regarding COVID-19 (Coronavirus)
Yaz Irani - President & CEO:
I am reaching out on behalf of the entire AVR family to assure you that in times of uncertainty surrounding travel, your safety and wellbeing remain our highest priority.
We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. We want you to know that we are monitoring the coronavirus (COVID-19) situation closely, keeping those who are affected in our hearts, and are listening carefully to the questions and concerns we receive from renters such as yourself.
We care for people so they can be their best – I would like to share a few updates that might help as you consider your next visit.
Confident in our care
Providing safe and clean vehicles for our guests and colleagues is always a top priority for AVR – even more so today. We remain committed to upholding the highest standards of cleanliness, vehicle maintenance and want you to feel at ease when you rent with AVR, knowing you’ll experience the quality you expect from AVR.
The below precautionary and response measures are helping us continue to provide a safe and clean environment and vehicle:
- Comprehensive COVID-19 guidance is in place at Airport Van Rental, detailing how to protect against transmission of the virus (including implementing hand sanitizer at our counters and frequent cleaning of high-touch areas)
- Implementing new vehicle detailing procedures to ensure each vehicle has been sanitized with recommended COVID-19 disinfecting products before it is rented.
We will continue monitoring the coronavirus (COVID-19) updates, and will respond based on the advice of governments, public health authorities, and medical professionals.
Current Operation Stance
At this time, we stand committed to ensuring our customers are still able to rent and book through all AVR channels. We will be operating normal business hours throughout our locations to ensure all our customers’ needs are met.
We want to be committed to our customers ever changing travel plans and are committed to ensure we assist in any way possible. Our customer service team is here to meet those challenges. Renters can email firstname.lastname@example.org or call us at 877-826-4680.
Committed to Inclusion and Respect
While travel – our shared passion – may temporarily be challenged, at AVR we believe in its enduring power to connect us and move us closer to our vision: a world of understanding and care. At all times, we remain grounded in our purpose and focused on our values of inclusion and respect. COVID-19 does not distinguish between nationality, race or geographic origin, and AVR’s steadfast commitment to inclusion and care guides our actions, at our properties and in our communities.
Thank you for your support and your loyalty. We will keep you updated through this dynamic situation and can’t wait to see you at one of our rental locations soon.